Travel warnings

As your travel insurance partner, your safety is our utmost priority. To keep you informed, Travel by Us monitors world events closely and releases travel warnings as well as general advice on this page.

Our primary source of travel alerts comes from the Australian Government Department of Foreign Affairs & Trade (DFAT). See www.smarttraveller.gov.au for more information.

Please check to see if any of your travel destinations are included in the listings below and by researching Smart Traveller. It’s important to know that your cover may be affected if you travel against advice given.


Tips to stay safe

You can call +61 2 8074 5522 from anywhere in the world 24/7 or email claims@travelbyus.com.


If you need to make a claim

  • If you are claiming additional expenses, make sure you keep a copy of all your receipts.
  • If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them.
  • Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.
  • Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.
  • Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

Regional warnings

The Philippines

Last updated: 13 Jan 2020. Still current at: 14 Jan 2020. Taal Volcano, in the southern Luzon province of Batangas, erupted on 12 January 2020. The Philippine Institute of Volcanology and Seismology (PHIVOLCS) has raised the alert level to four (4 out of 5), meaning an “explosive eruption” could happen in the coming hours or days. Local authorities have increased increased the exclusion zone to 14 kms from the volcano’s crater. Follow the instructions of local authorities, including any evacuation orders.

The Taal Volcanic Eruption is currently impacting flights in and around Manila. There is significant ash fall which is considered dangerous to your health.Contact your airline oor tour operator to determine if the situation will disrupt your travel plans. For more information visit Smart Traveller.

General advice

  • Pay close attention to your personal security at all times and monitor the media about possible new safety or security risks.
  • Pay close attention to your personal security at all times and monitor the media about possible new safety or security risks.
  • Terrorist attacks could occur anywhere in the Philippines. Possible targets include public transport, hotels, shopping malls, restaurants, schools, events, places of worship and tourist areas. Be alert to possible threats.
  • The threat of kidnapping and piracy in the southern Philippines is very high, especially in coastal resorts, coastal waters and isolated locations. Kidnappers may target popular tourist areas. If you travel to the southern Philippines, despite our advice, get professional security advice. Ensure your accommodation has proper security measures. Don’t travel by boat.
  • Protests can turn violent. It’s illegal to take part in political rallies if you’re not Filipino. Avoid large public gatherings.
  • Violent and other serious crime is common. Many crimes involve guns. Gunfights between criminals and police are common. Gangs often drug tourists before robbing or assaulting them.
  • Pickpocketing, bag snatching and scams are common. Don’t leave food or drinks unattended. Don’t use public transport. Be careful in crowded shopping malls and other public places. Only use ATMs in secure locations.
  • Severe currents and rips are common in coastal areas. Many travellers have drowned, including in popular resorts. Some swimmers also get ill from pollution. Get local advice before swimming. Don’t swim where there are red flags on the beach.

Overall exercise a high degree of caution in The Philippines.


New Zealand

Last updated: 09 Dec 2019. Still current at: 10 Dec 2019. Whakaari / White Island is an active volcano in New Zealand. On Monday 09 December it erupted without warning. About 50 people are believed to be on or near New Zealand’s White Island, and at least five people have been confirmed  dead and up to two dozen are unaccounted for. If you are concerned about the welfare or whereabouts of a loved one, contact Smart Traveller by calling its 24-hour Emergency 1300 555 135 (within Australia) +61 2 6261 3305 (from overseas). Ash from the volcano could disrupt flights and airport operations. Contact your airline or tour operator directly for up-to-date information. If you’re in New Zealand, monitor local media and follow the instructions of local authorities.

General advice

  • Crime rates are similar to those in Australia. Thieves often target vehicles. Don’t leave valuables in your car or campervan.
  • Earthquakes are a constant risk. Large, damaging quakes can happen at any time. Know what to do during and after an earthquake.
  • All of New Zealand’s coastline is at risk of a tsunami. Know the tsunami warning signs and move to high ground immediately. Don’t wait for official alerts.
  • New Zealand has several active volcanoes. A volcano erupted on White Island in the Bay of Plenty on 9 December 2019. Further eruptions are possible. Avoid the area and follow the advice of local authorities.
  • Weather conditions can change quickly. Severe weather could leave you stranded or injured, especially in an isolated area. If you’re climbing, hiking or in a remote area, register your trip with the Department of Conservation. Carry a personal locator beacon.
  • There’s an outbreak of measles in New Zealand. Make sure your vaccinations are up to date before you travel.

Exercise normal safety precautions in New Zealand.


Pacific Countries

Updated: 03 Jan 2020. Current 14 Jan 2020.
There’s currently an outbreak of measles in a number of Pacific countries, including Samoa, American Samoa, Tonga, Fiji, and New Zealand. Some countries now have stricter entry requirements to prevent the spread of the disease.


Indonesia and Bali

Last updated: 07 Jan 2020. Still current at: 07 Jan 2020.
Mount Agung is an active volcano in Bali. Ash from the volcano could disrupt flights and airport operations. Contact your airline or tour operator directly for up-to-date information. If you’re in Bali, monitor local media and follow the instructions of local authorities.

General advice

  • There’s a high risk of terrorist attack in Indonesia. Australians have been killed and injured in past attacks. Be aware of dates and places that could be terrorist targets.
  • There has been increased tension, including demonstrations and violence, in towns in Papua and West Papua provinces since August 2019.
  • Petty and violent crime occur in Indonesia. Drinks may be spiked or mixed with toxic substances. Crimes involving taxis and taxi drivers occur. Solo women are at higher risk.
  • Be alert in taxis, crowds, bars and nightclubs.
  • Legal disputes over real estate are common. Before entering into an agreement or providing financial details, do your research and get legal advice.
  • Natural disasters such as floods, earthquakes, volcanoes and tsunamis occur. Domestic and international flights can be disrupted. Follow the advice of local authorities. Monitor media for updates.

Exercise a high degree of caution in Indonesia overall.


Sri Lanka

Last updated: 20 Nov 2019. Still current at: 14 Jan 2019.

General advice

  • Terrorism is a threat in Sri Lanka. Attacks could happen anywhere at any time. Terrorists may target tourist areas. Avoid crowds. Follow the advice of local officials.
  • Security has increased across the country following the 21 April 2019 terrorist attacks. Always carry travel and identification documents. Allow additional time to clear security checks, especially at airports.
  • There are marked and unmarked minefields and unexploded weapons in the Northern Province and parts of the Eastern Province. Stay on main roads. Pay close attention to landmine warning signs.
  • Violent crime, including sexual assault, harassment and robbery, occurs. If you’re a woman travelling alone, arrange travel through a reputable company.
  • Scams and fraud are common, including credit card fraud, overcharging and fake goods. Be alert to fake goods, especially jewellery and gems. Check your bank statements often.
  • Flooding and landslides occur during the monsoon season. This is December to March in the north-east and May to October in the south-west. Be prepared to change your travel plans.Exercise a high degree of caution in Sri Lanka.

Understand your cover

Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch

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