Many ways to claim,
all fast and easy

A part of the peace of mind travel insurance brings is knowing you can easily get advice or help when you need it.

There are different reasons why you might need to get in touch about a travel insurance claim. In this section we will show you how to:

Is it an emergency claim?

If you are overseas and need to make an emergency claim you can reach us by telephone. For example, you need to be admitted to hospital urgently, or need financial assistance to replace a stolen passport. Have your policy number handy and we’ll get you sorted.

Our Emergency Response team is specifically trained to assist Australian travellers and is always available, 24 hours, 7 days a week.

Call  +61 2 8074 5522 & select option 1

Are you claiming for an existing medical condition?

We cover many pre-existing medical conditions (see the list) but if you want to claim are worried or know that your condition is not automatically covered we can answer your questions.

Call  +61 2 8074 5522  Email

Is it about a non-emergency claim?

If you are overseas or back home in Australia and wish to make a claim that does not need an immediate, emergency response,  the easiest way is to claim online. This would be for luggage, cancellations, and add-on claims, for example.

Being prepared helps us to look after your quickly, so have your policy number handy as well as receipts and any other documents that will support your claim. You’ll find handy pre-claims tips.


We’ll do the rest

Provided we’ve got all the necessary documents we’ll process, assess, and pay your claim without delay, typically within 5 to 10 working days. Don’t worry, we’ll let you know if we need any further information or documents to help process your claim.

Is it about an existing claim?

If you need advice regarding a claim, or need to check your cover we can help you with that. Have your policy number handy and we’ll get you sorted quick smart. You can find your policy number on your Certificate of Insurance. We emailed it to you on the day you purchased your policy.  For more info, you can learn more about the claims process here.


Need to make a complaint

Lloyd’s aim is to provide the highest service to its Australian Policyholders and to this end has developed a complaints procedure for the fair handling of complaints from Policyholders. You can view the complaints policy here.

Understand your cover

Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch