Under the Hood

Travel by Us was founded in 2019 and is based in Sydney Australia where we are proudly 100% Australian owned.

We’re powered by the Insured by Us team, a passionate group of experienced travellers, developers, insurance brokers, travel writers and customer care people. Because we believe in travel for every body we created a very special travel insurance product that offers more options for Australians to make their dream adventure a reality.

Our difference is the inclusivity of our cover, like offering travel insurance for Australians up to 100 years, having more options for medical conditions that are typically not covered, extras to suit all types of travellers, cover for every budget.

The coverholder

This insurance is issued by Agile Underwriting Services Pty Limited (AGILE) (ABN 48607 908 243) (AFS licence No. 483374) of Level 5, 63 York St, Sydney NSW 2000 on behalf of the insurer. AGILE is a coverholder acting under an authority from the insurer. The policy is underwritten by certain underwriters at Lloyd’s. When arranging this Policy, AGILE is acting under a binder agreement as an agent of the insurer and not as agent for You or any insured person. References to ‘we’, ‘our’ and ‘us’ made on this site and in our product disclosure statement means the insurer.

About Lloyd’s

Lloyd’s is the world’s specialist insurance and reinsurance market, bringing together an outstanding concentration of underwriting expertise and talent. Around 80 syndicates underwrite insurance at Lloyd’s, covering all classes of business. Together they interact with thousands of brokers daily to create insurance solutions for businesses in over 200 countries and territories around the world. In Australia, Lloyd’s is proud to be a member of the Insurance Council of Australia and strives to comply with the agreement it has made under the General Insurance Code of Practice.

About your certificate of insurance

Your certificate of insurance contains important details about your policy such as the period of insurance, your premium, what cover options and excesses will apply, and any changes to the policy wording. It also contains our contact details and your policy number, which you’ll need to make a claim.

General Insurance Code of Practice

The General Insurance Code of Practice (the Code) outlines certain minimum standards of service that you should expect from insurers that have adopted it. Lloyd’s and YC proudly support and embrace its objectives of raising the standards of practice and service in the insurance industry. You can obtain a copy of the Code from www.codeofpractice.com.au.

Jurisdiction and choice of law

This policy is governed by and construed in accordance with the law of New South Wales, Australia, and you agree to submit to the exclusive jurisdiction of the courts of New South Wales. You agree that it is your intention that this “Jurisdiction and choice of law” clause applies.

Contact us Travel

Insurance is only ever as good as the customer service it provides. Please know that we’re always available to answer your questions, find the right level of cover for you, and process your claims, whether at home or overseas – 24/7. Contact us.

Understand your cover

Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch