Get travel insurance help

If you have a question about what is or isn’t covered, need to make a claim, want to change or cancel your policy or need help in an emergency, you’ll find all the information you need in this section.

Your can also find stacks of answers to the questions most frequently asked by Australian travellers in our FAQ section here.

Understand your cover

Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch