I’ve become sick or injured overseas, what do I do?

23 April 2019

Do you need to make an emergency claim right now? You can call +61 2 8256 1794  from anywhere in the world, and reverse the charges.

If you are overseas and need to get in touch, you can also reach us by email: claims@travelbyus.com

So we can help you as quickly as possible, have your policy number handy when you call. If you don’t have it with you, don’t worry, we can look it up. We’ll just need to run a few questions by you first for security reasons.

If you’ve been caught up in an accident, injury, or sickness and think you might need hospitalisation or evacuation back to Australia, call us – or have someone call on your behalf – straight away, anytime.

Please keep in mind that for us to assist you with an overseas medical emergency or evacuation claim, you need to have called us first to discuss the situation before starting treatment.

“Perhaps travel cannot prevent bigotry, but by demonstrating that all peoples cry, laugh, eat, worry, and die, it can introduce the idea that if we try and understand each other, we may even become friends.”

− Maya Angelou