Help with an existing policy

Bought Travel by Us insurance and want to make a few changes? Or not sure if you’ve got the right cover? If you want to update contact details, upgrade, cancel, or extend your cover you can do that by getting in touch in a few ways.

Our sales and support team are available during business hours to assist you with any questions or changes related to an existing  Travel by Us policy.

To help us assist you, it’s important that you:

Ways to get in touch


Understand your cover

Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch